{"id":25319,"date":"2026-01-16T15:25:40","date_gmt":"2026-01-16T14:25:40","guid":{"rendered":"https:\/\/www.uneeti.com\/new\/index.php\/2026\/01\/16\/apres-lautomatisation-les-services-clients-adoptent-les-agents-ia\/"},"modified":"2026-01-16T15:25:40","modified_gmt":"2026-01-16T14:25:40","slug":"apres-lautomatisation-les-services-clients-adoptent-les-agents-ia","status":"publish","type":"post","link":"https:\/\/www.uneeti.com\/new\/index.php\/2026\/01\/16\/apres-lautomatisation-les-services-clients-adoptent-les-agents-ia\/","title":{"rendered":"Apr\u00e8s l&#8217;automatisation, les services clients adoptent les agents IA"},"content":{"rendered":"<p>Dans les services clients, RPA, arbres de d\u00e9cision et chatbots ne suffisent plus \u00e0 absorber les volumes, garantir la coh\u00e9rence de (&#8230;)<\/p>","protected":false},"excerpt":{"rendered":"<p>Dans les services clients, RPA, arbres de d\u00e9cision et chatbots ne suffisent plus \u00e0 absorber les volumes, garantir la coh\u00e9rence de (&#8230;)<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-25319","post","type-post","status-publish","format-standard","hentry","category-non-classe"],"_links":{"self":[{"href":"https:\/\/www.uneeti.com\/new\/index.php\/wp-json\/wp\/v2\/posts\/25319","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uneeti.com\/new\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.uneeti.com\/new\/index.php\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uneeti.com\/new\/index.php\/wp-json\/wp\/v2\/comments?post=25319"}],"version-history":[{"count":0,"href":"https:\/\/www.uneeti.com\/new\/index.php\/wp-json\/wp\/v2\/posts\/25319\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.uneeti.com\/new\/index.php\/wp-json\/wp\/v2\/media?parent=25319"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.uneeti.com\/new\/index.php\/wp-json\/wp\/v2\/categories?post=25319"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.uneeti.com\/new\/index.php\/wp-json\/wp\/v2\/tags?post=25319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}